Providing high quality transport, storage and distribution, James Pugh & Sons had a growing team of 20+ people. They needed a HR supplier who would be a true business partner… they chose Hallidays HR.

The situation beforehand

  • An MD who was spending too much time on HR matters at the expense of the business.
  • Frustrations with the impersonal service they were receiving from their HR advisors. Never speaking to the same person and constantly having to recap on issues took valuable time away from running his company.
  • A business owner who recognised the importance of having professional HR expertise but who was struggling to find the right provider.

The success we’ve achieved

  • A close business partnership with our HR team which demonstrates a real in-depth knowledge of the haulage industry, giving the MD the confidence to take ideas forward.
  • An outsourced HR department with dedicated HR advisers; David always speaks direct to his personal adviser and doesn’t need to keep recapping on issues.
  • Our ideas have helped David improve overall communications with his team, address difficult issues and given him guidance with disputes due to our supportive sounding board.

The company is now able to largely ‘ignore’ HR.

They are confident that when there is an issue they can call us and receive prompt, personal and timely advice. In between times they know that they will be updated on any employment law changes affecting the business and that we will be in regular contact with ideas about how to be an even better employer!

Moving forward, they are getting to grips with auto enrolment, salary sacrifice and a range of employee initiatives with our help and support.

Since we chose Hallidays HR, the service and support we have received has been exceptional. They are available to help us deal with any issues and are involved with all aspects of HR in our firm. When needed, they are on hand to support us personally with issues and they have helped us develop our People, Teams and Processes. The value we receive is worth paying that little bit extra for. Hallidays HR brings their professionalism, expertise and business focus leaving me in no doubt that I have made the right decision. For something as important to my business as HR, I want a business partner I can work with.

David Mather
Operations Director – James Pugh & Sons LTD