HR Consultancy Support During a Complex Redundancy Process

The Situation

Following a financial audit, Made by Mortals faced the difficult task of managing a complex redundancy process. This involved one role at risk, a sensitive team environment, and a need to ensure that the process was handled in line with legal and ethical requirements.

The organisation had been working with Hallidays HR as its HR Partner for over 12 months.  With limited internal experience in managing redundancies, specialist support was required to ensure the process was handled fairly, compliantly and with care.

The Solution

Hallidays HR was engaged to provide end-to-end support throughout the redundancy process, helping to plan, communicate and deliver each stage with confidence.

Support included:

• Initial planning and consultation on structure, timeline and legal obligations.
• Drafting key documentation, including at-risk letters, consultation invitations and outcome letters.
• Providing meeting scripts to support clear and consistent communication.
• Attendance at consultation meetings to provide reassurance and guidance.
• Ongoing advice throughout the process, including managing employee questions, appeals and final decisions.

Hallidays HR provided a calm and structured approach, ensuring the process remained compliant while being handled with sensitivity.

The Impact

With the support of Hallidays HR, the redundancy process was completed in a way that was clear, compliant and respectful. While the outcome was difficult, the approach taken helped to maintain trust and minimise disruption.

The business was able to move through the process with confidence, supported by clear guidance at each stage.

“Having Hallidays HR alongside us made a real difference. What felt like a daunting process became manageable, and we had the reassurance that everything was being handled properly and fairly. It gave us real peace of mind throughout.” Andy Smith, Artistic Director, Made by Mortals