Case Study

Ongoing HR Support that Grows with the Business

Posted on by Hallidays HR

Back in 2021, as Albany began to grow, the business realised the need for consistent, reliable HR support, not just for larger issues, but for day-to-day people management that takes time and expertise.

Without an in-house HR team, there was a need to ensure the right processes, systems and support were in place to manage people effectively.

The business was looking for a partner that could provide practical advice, help them stay compliant, and offer guidance on handling people issues, both big and small.

The Solution

Hallidays HR was appointed to provide ongoing HR support. The team continues to deliver flexible support, allowing Albany to access expertise as and when needed.

Support includes:

  • Advice and Guidance: Ongoing support for day-to-day queries, including contracts, time off and or any tricky people situations.
  • Written Advice & Templates: Clear, easy-to-follow practical guidance alongside support drafting letters, policies and emails when needed.
  • Admin Support:
    • Managing the PeopleHR system.
    • Issuing offer letters and employee documents.
    • Answering employee queries on terms, policies, and benefits.
    • Monitoring compliance with HR policies and legal obligations.
    • Administering the online training platform.
    • Acting as a point of contact for employee benefits.
    • Prepare a monthly report for the Board of Directors covering key matters.
  • In-Person Support: Visiting the office once a month to maintain visibility and build strong relationships with both employees and management.
  • Team Development: Supporting the development of systems, people and managers, helping to build a clearer structure and stronger leadership.

Hallidays HR has become an extension of the internal team, providing consistent and accessible support across all areas of HR.

The Impact

Since working with Hallidays HR, Albany has seen a clear improvement in how HR is managed across the business. Pressure has been reduced on the internal team, and employees now benefit from more structured, consistent support.

  • HR queries are dealt with quickly and consistently.
  • Onboarding is smoother, with clear and timely documentation.
  • Confidence in compliance with employment law.
  • Employees have access to support they trust and regularly use.
  • Systems are more joined-up and easier to manage.

The relationship has continued to evolve alongside the business, creating a true partnership that supports day-to-day operations as well as longer-term growth.

“Hallidays HR have become a true extension of our team. Their support is flexible, reliable and always there when we need it. It’s taken a huge amount of pressure off internally, and we know our people processes are being handled properly. It’s been a great decision for us as a growing business.” Paul Hilton, Finance Director, Albany Infrastructure Management